- Cancellations of groups up to 10 guests free up to 48 hours before departure
- For group bookings of 11+ guests, cancellations are free up to 1 month prior to tour date, when the minimum billable group size must be confirmed. Final numbers must be confirmed 1 week before departure.
- Cancellations for Husky Sled Expedition, 5 days, free of charge up to 30 days before departure.
- Meeting time is 15 minutes before departure
- Please be on time for departure, missed departures are not refundable
- Make sure your travel insurance covers missed/cancelled/delayed flights or boats, sickness and other unforeseen circumstances that may lead to missing the tour
Any cancellation 29 days for group bookings or 48 hours or less for individual bookings before departure time is not refundable. The cancellation deadline includes failure to attend the activity due to any circumstance not directly caused by Tromso Villmarkssenter. We strongly recommend having a travel insurance that will cover your expenses in these cases.
To cancel your booking, please contact Tromso Villmarkssenter at firstname.lastname@example.org. All cancellations must be sent on e-mail.
Please be on the pick-up spot for check-in at least 15 minutes before departure time.
Tromso Villmarkssenter AS and our partners reserve the right to cancel the activity at any point for safety reasons or if the activity cannot be completed due to natural causes such as lack of snow. In this event you will be offered a choice of alternative activities or to cancel and receive a full refund.
We or the supplier reserve the right to change activity locations without prior notice. In such an event the booking department will do everything possible to get in touch with you before the activity starts. A change of location would only take place for necessary safety reasons or due to conditions such as snow or weather on which the activity depends.
Tromso Villmarkssenter AS are not liable for any injuries or lost or damaged items.
Tromsø Villmarkssenter AS is the recipient for any complaints or grievances regarding the purchased activities or products. If the activity or product is supplied by a third party, any settlement of the complaint will be processed only in communication with the supplier.
Our customer service office is open every day from 08:00 to 19:00 except 24th December after 16:00.
Office: +47 776 96002,
Emergency: +47 776 96002 - after closing hours a menu will connect you to our emergency services.
Mail: email@example.com, web: villmarkssenter.no, Facebook: facebook.com/tromsovillmarkssenter, Twitter@TromsoVillmark
Address: Straumsvegen 601 9105 Kvaløya, Tromso, Norway.
By booking with us you are obliged to provide certain information to allow us to process your booking, no information will be requested without specific reason.
Tromso Villmarkssenter will not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities is done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal data protection regulations.
You have the right at any time to receive information free of charge about your personal data stored with us. If your data is stored incorrectly or wrongly by us, we will gladly correct, block or delete it. Please inform us of any changes to your data immediately.
Please direct requests for information, questions, complaints or suggestions to firstname.lastname@example.org
Supplier Contact Information
DELAY OR CHANGE OF ITINERARY
TERMS & CONDITIONS
This is an excursion to remote parts of the country and we reserve the right to change the itinerary due to weather conditions, wind conditions, political conditions and other factors beyond our control without consulting the passengers.
NorthernShots Tours AS may for any reason change the time of departure or conclusion of the tour, the scheduled point of departure for the tour, omit or change any scheduled stop on the tour or change the scheduled place of conclusion for the tour whether before or after the tour has departed, without prior notice to you. You will have no right to any refund and NorthernShots Tours AS will have no obligation to you or be liable for any loss, consequential damages, expenses, loss of time or enjoyment or inconvenience in respect of such changes. NorthernShots Tours AS reserves the right to cancel any tour prior to departure in which case any payment made by you will be refunded in full and you will not be entitled to make any further claim for compensation or damages, for any loss, consequential damage, expenses, loss of time or inconvenience which may result from such cancellation.
RESPONSIBILITY: THIS IS VERY IMPORTANT. PLEASE, READ CAREFULLY
By agreeing to the Terms & Conditions as set forth on the booking form I also acknowledge and confirm the following:
- I waive any and all claims I may now and in future have against, and release from all liability and agree not to sue.
- I accept all the inherent risks of the proposed excursion and the possibility of personal injury, death, property damage or loss resulting there from.
- I agree that if I suffer injury or illnesses NorthernShots Tours AS can, at my cost, arrange medical treatment and emergency evacuation service, as NorthernShots Tours deem essential for my safety. NorthernShots Tours AS is not responsible for any valuable/property lost or stolen during the excursions.
- NorthernShots Tours AS and its officers, employees, guides, agents or representatives (collectively its staff) or the licensor are not responsible for any personal injury, death, property damage, or loss sustained by me as a result of my participation in an excursion with NorthernShots Tours AS, due to any cause whatsoever, including without any limitation, negligence on the part of NorthernShots Tours AS, its staff or licensor. I am aware that your excursion, in addition to the usual dangers and risks inherent has certain additional dangers and risks, some of which may include: physical exertion for which I may not be prepared, weather extremes subject to sudden and unexpected change, remoteness from normal medical services, evacuation difficulties if I am disabled.
Our staff/guides are actively working to ensure that the tour will be carried through in the safest possible way; however, we cannot supervise every single step the participants will take.
All areas where our excursions take place have been repeatedly tested. We personally made sure all the areas we might happen to stop and explore, to be safe and suitable for our guests. However, every participant must be aware that we operate in wild arctic regions: this can mean cold, slippery and dark. Parents, or whoever acts in their stand, who guarantee for children, have to be in adequate physical shape to supervise them and to help and assist them in any case of need. NORTHERN LIGHTS SPOTTING SPECIAL WARRANTY
The northern lights are a natural phenomenon hence, they cannot be guaranteed nor surely forecast. For this reason, we do offer 50 or 100% discount (depending on the chosen tour) on a new tour (on any day of the guest’s choice), whenever we have not been able to spot the lights on the first attempt.
None of these discounts can be applied nor refund nor replace tours already booked.
These discounts can only guarantee a seat on the Aurora Chasing tour, regardless of the type of tour where the lights have not been spotted.
In case of any doubt, it will be up to the incontestable discretion of the tour leader/guide to state whether the lights have been spotted or not. Note that these discounts do NOT apply to GROUPS as groups usually already profit from better rates. Please contact us if you wish to negotiate before booking.
PHOTOGRAPHS AND MEDIA
The photographer(s) and NorthernShots Tours AS own the copyright of all pictures and or videos taken during the excursion and by posing for our them, you are automatically allowing us to publish your pictures on our website, our Facebook page, our advertising, and possibly sell your picture to a third party.
If you do not want your pictures to become property of the photographer and NorthernShots Tours AS, please do not pose for our guides and photographers.
In entering into this Agreement, I am not relying on any oral, written or visual representations or statements by NorthernShots Tours AS or its staff or any other inducement or coercion to go on the excursion, hence, only of my own free will.
I confirm that I am over the age of 18 years and that I have read and understood the terms and conditions of this Agreement and agree that this Agreement will be binding upon my heirs, next of kin, executors, administrators and successors. I agree that this Agreement shall be governed in all respects by and interpreted in accordance with the law of Norway.IT IS MY RESPONSIBILITY TO CARRY ALONG A TRAVEL INSURANCE INCLUDING CANCELLATION AND MEDICAL EVACUATION INSURANCE.I am aware that NorthernShots Tours AS do not provide this insurance for me.
By purchasing our excursion you are confirming the above Terms & Conditions, nevertheless you will also sign a digital version of this agreement prior to boarding.
This form is automatically sent to you on the email address you provided above.
“Friendly Version” of the Terms & Conditions of NorthernShots Tours AS
TICKETS - By agreeing to this form you understand that:
From the moment that you reserve your seats, it is no longer possible to cancel the reservation.
If you reserve a seat and do not show up at the departure, your PASS or discount voucher expires.
You must agree to our Terms & Conditions in the shop before going on the bus.
IF YOU WANT TO JOIN ANOTHER TIME using the 50% discount or your PASS, YOU MUST CHECK-IN BEFORE 13:00 (1PM).
PHOTOS & VIDEO - By agreeing to this form you acknowledge that:
NorthernShots Tours AS will own full copyrights of any photo taken by us during our tours.
We will upload photos of you to our website.
We might publish video footages of you.
Should you not wish any photo of you to be published nor taken, please inform your guide about that and do not pose for our photographers.
TOURS - By agreeing to this form you understand that:
During the excursion, you are likely to find slippery, dark and cold conditions outside.
The northern lights are a natural phenomenon and, as such, their sighting cannot be guaranteed.
You are covered by our bus insurance only when inside the bus, in case of an accident.
You are supposed to carry your own Travel Insurance, to cover whatever incident should occur outside the bus.
You must use the seat belt in the bus at all time.
We are not responsible for your camera and personal belongings.
We may delay the departure time.
We may cancel the tour and refund you.
By agreeing to this form you cannot sue NorthernShots Tours AS.